Important Notices

Privacy Notice

Access to Information and Privacy (ATIP)

The Government of Canada and Veterans Affairs Canada are committed to providing visitors with web sites that respect their privacy. This page summarizes the privacy policy and practices on Veterans Affairs Canada Web sites.

• Veterans Affairs Canada Web sites do not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail or registering in a secure portion of the site.
• All personal information created, held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.
• Veterans Affairs Canada employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
• Veterans Affairs Canada occasionally uses "cookies" to track how visitors use this site or to determine sites previously visited. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess site efficiency. The system will notify you before any cookies are used so that you may refuse them, and the refusal of cookies will not affect the site performance or restrict your ability to access information from this site. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)
• Information on individual visitors is used by Veterans Affairs Canada employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the federal government.
• Veterans Affairs Canada is a participant in the Government of Canada Public Key Infrastructure (PKI), which gives you the opportunity to communicate with the Department in a confidential manner.
• Veterans Affairs Canada Web sites may contain links to other sites. Veterans Affairs Canada is not responsible for the privacy practices or the content of such Web sites.

Questions or comments regarding this policy, or the administration of the Privacy Act in Veterans Affairs Canada may be directed to the Access to Information and Privacy Coordinator's Office by e-mail to atip-aiprp@vac-acc.gc.ca or by calling 877-566-8609.

Official Languages

Veterans Affairs Canada respects the Official Languages Act (Opens in a New Window) and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site are available in both English and French. However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act (Opens in a New Window) is only provided as a convenience and is available only in the language in which it was provided.

Hyperlinking Notice

Links to Web sites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which Veterans Affairs Canada links is not subject to the Privacy Act (Opens in a New Window), the Official Languages Act (Opens in a New Window) and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.

Copyright/Permission to Reproduce

Materials on this Web site were produced and/or compiled by Veterans Affairs Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act (Opens a New Window), by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact communications@vac-acc.gc.ca

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from Veterans Affairs Canada. We ask only that:

• Users exercise due diligence in ensuring the accuracy of the materials reproduced;
• Veterans Affairs Canada be identified as the source department; and,
• The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of Veterans Affairs Canada.

Commercial ReproductionReproduction of Government Symbols

The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa ON K1A 0R5

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission-granting process, PWGSC helps to ensure that individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to PWGSC's Applying for Copyright Clearance (Opens a New Window) on Government of Canada Works page.

Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Ottawa, ON
Canada   K1A 0S5 or
copyright.droitdauteur@pwgsc.gc.ca

Third-party Materials

Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.